Returns & Exchanges

How to return an item
View Northwest Bicycle Return Policy Returns will be submitted through your customer account page. If you don't have an account setup, simply regist...
Sat, 4 Apr, 2026 at 12:59 PM
Northwest Bicycle Return Policy (Online Orders)
This return policy covers all orders placed through the northwestbicycle.com website.  Returns may be brought back in person to our retail stores. The r...
Sat, 4 Apr, 2026 at 12:58 PM
Return Form - Required For All Returns
We e are no longer using the previous return form. Returns will be submitted through your account on your order history page.  Learn more here: https://...
Sat, 4 Apr, 2026 at 12:59 PM
Exchange Policy
We are currently offering exchanges to our customers. If you made a mistake and ordered the wrong part, please follow the link below to submit your request....
Wed, 25 Sep, 2024 at 1:49 PM
Return To Sender / Refusing A Package
If you choose to refuse delivery of your order, please note this is NOT considered an acceptable return shipping method. Return shipping charges get billed ...
Thu, 10 Jun, 2021 at 1:57 PM
Closeout Items - No Returns
Throughout our site, and in our closeout section, you will see closeout/open box items in our inventory. These items are clearly marked in all of the follow...
Thu, 2 May, 2024 at 3:12 PM
Black Friday sale return policy
All sales made using coupon code MEMBERBFCM are not eligible for return, as per the sale guidelines. This message is clearly posted at the top of each cart ...
Wed, 23 Nov, 2022 at 11:16 AM