Returns & Exchanges

How to return an item
View Northwest Bicycle Return Policy New process for 2022** New for 2022, returns will be submitted through your customer account page. If you don&#...
Sun, 23 Jan, 2022 at 10:45 AM
Northwest Bicycle Return Policy (Online Orders)
This return policy covers all orders placed through the northwestbicycle.com website.  Returns may be brought back in person to our retail stores. The r...
Sun, 23 Jan, 2022 at 10:42 AM
Return Form - Required For All Returns
New for 2022, we are no longer using the previous return form. Returns will be submitted through your account on your order history page.  Learn more he...
Mon, 24 Jan, 2022 at 1:11 PM
Free Exchange Policy
We are currently offering FREE exchanges to our customers. If you made a mistake and ordered the wrong part, please follow the link below to submit your req...
Mon, 6 Dec, 2021 at 1:33 PM
Return To Sender / Refusing A Package
If you choose to refuse delivery of your order, please note this is NOT considered an acceptable return shipping method. Return shipping charges get billed ...
Thu, 10 Jun, 2021 at 1:57 PM
Closeout Items - No Returns
Throughout our site, and in our closeout section, you will see closeout/open box items in our inventory. These items are clearly marked in all of the follow...
Tue, 5 Oct, 2021 at 7:48 PM