New process for 2021**
If you find you need to return an item, please submit our return form HERE:
Please remember that the following conditions must be met:
1. The item is new in box with all packaging, tags, etc. Installed or used parts will not be accepted.
2. The item is being returned within 45 days
3. The item was not a closeout item
Now that you have checked to see if your item qualifies for return, Please submit our return form here:
We recommend to always ship your item back with a carrier who provides valid tracking. Northwest Bicycle is not responsible for the returned item until it shows a valid delivery scan to our warehouse.
Once your item arrives, we will process it (generally in 3 - 5 business days) and you will receive an email that your refund or credit has been issued.