We know shopping online can be a bit uneasy at times. This is why we provide a delivery guarantee on all orders placed through northwestbicycle.com. 

Delivery Guarantee: We guarantee the delivery of your item with a valid delivery scan from the carrier. This means if your item goes missing, we got your back, jack. 

In the event that your package goes missing, please contact one of your agents to start your replacement process. 

For lost packages, we will provide a replacement item at no cost. If a replacement of the same item is not readily available, we will file a lost package claim and provide a refund on your order. 

Item Not As Described: We go to great lengths to ensure our listings are up to date with the most recent information. However, it is inevitable that we have a few typos and incorrect images on the site. If you receive an item that differs from our image or description, we will offer you a free return on the item you received. You will receive a pre-paid return label and a 100% refund upon return of the item.